Privacy Policy

Effective Date: 21 July 2026
Last Updated: 21 July 2026

Brilliant Madness (“Brilliant Madness,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit brilliantmadness.in, contact us, submit an enquiry, apply for a position, engage our services, or otherwise interact with Brilliant Madness.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

You may provide personal information when you:

  • Submit a contact or project enquiry;

  • Request a proposal, quotation, consultation, or service;

  • Communicate with us by email, telephone, WhatsApp, social media, or another platform;

  • Apply for an internship, employment opportunity, or freelance position;

  • Subscribe to marketing communications or updates;

  • Enter into a service agreement or business relationship with us; or

  • Provide feedback, testimonials, project materials, or other content.

This information may include:

  • Full name;

  • Email address;

  • Telephone or WhatsApp number;

  • Company or brand name;

  • Job title or professional information;

  • Website address and social media handles;

  • Project requirements, budgets, timelines, and business objectives;

  • Billing, invoicing, and tax-related information;

  • Résumés, portfolios, educational details, employment history, and other recruitment information; and

  • Any other information you voluntarily provide.

Please avoid submitting sensitive personal information unless it is necessary for the relevant purpose and specifically requested by us.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address;

  • Browser type and version;

  • Device type and operating system;

  • Pages visited and time spent on the website;

  • Referring website or source;

  • Approximate geographical location;

  • Website interactions, clicks, and navigation patterns;

  • Cookie identifiers and similar technical information; and

  • Diagnostic, performance, and security information.

This information helps us operate, secure, analyse, and improve our website and services.

C. Information Received From Third Parties

We may receive information about you from third-party platforms or service providers, including:

  • Social media platforms;

  • Advertising and analytics platforms;

  • Business directories;

  • Referral partners;

  • Recruitment platforms;

  • Payment and invoicing providers; and

  • Publicly available professional or business sources.

Information received from third parties is handled in accordance with this Privacy Policy and applicable law.

2. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and communications;

  • Understand your business and project requirements;

  • Prepare quotations, proposals, presentations, strategies, and contracts;

  • Provide branding, website development, digital marketing, marketplace management, design, advertising, and related services;

  • Manage client relationships and project communications;

  • Process payments, invoices, refunds, and accounting records;

  • Provide customer support and resolve complaints;

  • Review employment, internship, freelance, or vendor applications;

  • Improve our website, services, processes, and user experience;

  • Measure website traffic and campaign performance;

  • Send service-related updates and administrative communications;

  • Send promotional or marketing communications where permitted;

  • Prevent fraud, misuse, unauthorised access, and security incidents;

  • Enforce our agreements, policies, and legal rights;

  • Comply with legal, regulatory, tax, accounting, and contractual obligations; and

  • Carry out any other purpose disclosed to you when the information is collected.

We will not use your personal information for a materially unrelated purpose without providing appropriate notice or obtaining consent where required.

3. Grounds for Processing Personal Information

Depending on the circumstances and applicable law, we may process personal information:

  • With your consent;

  • To respond to a request initiated by you;

  • To enter into or perform a contract with you;

  • To provide services requested by you;

  • To comply with a legal obligation;

  • To protect our legal rights and prevent fraud or security threats; or

  • For certain legitimate business purposes, where permitted by law.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal will not affect processing that was lawfully carried out before the consent was withdrawn.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to:

  • Enable essential website functionality;

  • Remember preferences;

  • Understand website usage;

  • Monitor website performance;

  • Analyse traffic and user behaviour;

  • Measure advertising effectiveness;

  • Prevent fraudulent or malicious activity; and

  • Improve our content and services.

Cookies may be placed directly by us or by third-party service providers.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

Where required, we will obtain your consent before using non-essential analytics, advertising, or targeting cookies.

5. Analytics and Advertising

We may use third-party analytics and advertising services to understand how visitors interact with our website and to measure or improve our campaigns.

These providers may collect information through cookies, pixels, or similar technologies and may process information in accordance with their own privacy policies.

Depending on our website configuration, these services may include website analytics platforms, advertising platforms, social media pixels, conversion-tracking tools, or customer relationship management systems.

You may be able to manage personalised advertising through your browser, device, advertising-platform, or cookie-consent settings.

6. How We Share Information

We may share personal information with:

A. Employees and Authorised Team Members

Information may be accessed by employees, consultants, interns, freelancers, or authorised team members who require it to perform their responsibilities.

B. Service Providers

We may engage third parties that provide services such as:

  • Website hosting and maintenance;

  • Cloud storage;

  • Email and communication services;

  • Customer relationship management;

  • Analytics and advertising;

  • Payment processing and invoicing;

  • Accounting and legal support;

  • Cybersecurity and fraud prevention;

  • Recruitment and applicant management; and

  • Project management and collaboration tools.

These providers are permitted to process information only for the relevant services and are expected to apply appropriate confidentiality and security measures.

C. Business and Project Partners

Where necessary for a project, we may share limited information with approved production partners, developers, designers, photographers, media partners, advertising platforms, marketplace providers, or other vendors.

D. Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

  • Comply with applicable law, regulation, court order, or governmental request;

  • Respond to legal proceedings;

  • Protect the rights, safety, and property of Brilliant Madness, our clients, users, or others;

  • Investigate suspected fraud, security incidents, or unlawful activity; or

  • Enforce our contracts and policies.

E. Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, sale of assets, investment, insolvency proceeding, or similar business transaction. Where appropriate, we will take reasonable steps to ensure that the recipient continues to protect the information.

We do not sell or rent personal information in exchange for money.

7. Client and Project Data

When providing services to clients, Brilliant Madness may receive or access information belonging to the client, its customers, employees, vendors, or audiences.

Where we process personal information on behalf of a client, the client may determine why and how that information is processed. In such circumstances:

  • The client is responsible for ensuring it has the necessary notices, permissions, and lawful grounds to share the information with us;

  • We will process the information primarily to provide the agreed services;

  • Access will be limited to relevant personnel and service providers; and

  • Requests relating to such information may need to be directed to the relevant client.

Clients should not provide personal information that is unnecessary for the agreed project.

8. Recruitment Information

When you apply for a job, internship, freelance position, or other professional opportunity, we may use your information to:

  • Assess your application;

  • Review your résumé, portfolio, qualifications, and experience;

  • Contact you regarding interviews or assessments;

  • Conduct reference or background checks where lawful and appropriate;

  • Maintain recruitment records; and

  • Consider you for future opportunities, where permitted.

Submitting an application does not guarantee employment or engagement.

9. Marketing Communications

We may send you information about our services, work, offers, events, insights, or other business updates where you have requested them or where otherwise permitted by law.

You may unsubscribe at any time by:

Even after opting out of marketing communications, you may continue to receive essential project, contractual, billing, security, or administrative messages.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to enquiries;

  • Deliver and manage services;

  • Maintain client and project records;

  • Complete recruitment processes;

  • Meet accounting, tax, regulatory, or legal obligations;

  • Resolve disputes;

  • Prevent fraud; and

  • Enforce agreements.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, contractual requirements, and applicable law.

When information is no longer required, we may securely delete, anonymise, or aggregate it.

11. Data Security

We use reasonable administrative, organisational, and technical safeguards designed to protect personal information against:

  • Unauthorised access;

  • Accidental loss;

  • Misuse or alteration;

  • Unauthorised disclosure; and

  • Destruction or other unlawful processing.

These measures may include access controls, password protection, restricted permissions, secure service providers, software updates, backups, and staff confidentiality requirements.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. You share information with us at your own risk and should use appropriate precautions when communicating online.

If we become aware of a personal data breach, we will take reasonable steps to contain and investigate it and provide notifications where required by applicable law.

12. International Data Transfers

Some of our service providers, software platforms, cloud systems, advertising partners, or collaboration tools may store or process information outside India.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data-protection requirements and that appropriate safeguards are used.

13. Your Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process;

  • Request access to your personal information;

  • Request correction or updating of inaccurate or incomplete information;

  • Request deletion of information that is no longer required;

  • Withdraw consent where processing is based on consent;

  • Opt out of marketing communications;

  • Raise a grievance regarding our handling of your information; and

  • Nominate another person to exercise certain rights in circumstances permitted by law.

To exercise a privacy right, email us at hello@brilliantmadness.in with the subject line “Privacy Request.”

We may request reasonable information to verify your identity before processing the request. We aim to acknowledge and respond to valid requests within a reasonable period, ordinarily within 30 days, subject to applicable law and the complexity of the request.

Certain information may be retained where required by law or where an applicable exception permits continued retention.

14. Grievance Redressal

For privacy questions, complaints, or requests, contact:

Privacy and Grievance Contact
Brilliant Madness
Banjara Hills, Road No. 6
Hyderabad, India

Email: hello@brilliantmadness.in
Telephone: +91 87903 43490
Website: brilliantmadness.in

Please include your name, contact details, and a clear description of your concern. We aim to acknowledge privacy grievances promptly and respond within 30 days.

15. Children’s Privacy

Our website and services are primarily intended for businesses and individuals who are at least 18 years old.

We do not knowingly collect personal information directly from children for behavioural monitoring or targeted advertising. Where an individual under 18 submits information for an internship, educational programme, or similar opportunity, we may request appropriate consent or verification from a parent or lawful guardian where required.

If you believe that a child has provided personal information without appropriate authorisation, contact us so that we can review and, where appropriate, delete the information.

16. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social media platforms, messaging services, portfolio platforms, or other external services.

Brilliant Madness does not control and is not responsible for the privacy, security, availability, or content practices of third-party services. You should review the privacy policies of those services before providing personal information.

17. Publicly Submitted Content

Information posted publicly through testimonials, reviews, comments, social media interactions, or public portfolio features may be visible to others.

Where we wish to publish a client testimonial, case study, brand asset, project result, or identifiable project information, we will seek appropriate permission where required by the applicable agreement or law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date. Material changes may also be communicated through the website, email, or another appropriate method.

Your continued use of the website after an updated policy is published constitutes acknowledgement of the revised policy, subject to applicable consent requirements.

19. Contact Us

For questions about this Privacy Policy or the handling of your personal information, contact:

Brilliant Madness
Banjara Hills, Road No. 6
Hyderabad, India

Email: hello@brilliantmadness.in
Telephone: +91 87903 43490
Website: brilliantmadness.in